A prediction of how satisfied the user would be for each conversation/comment/review 

A prediction of conversion, upsell or cross-sell likelihood 

A prediction of how likely is the customer to churn 

Effectiveness of the Virtual Agent / Chatbot in navigating the user through the dialog tree 

Detect if the conversation/comment/review includes references for product/feature/competitor terms of interest to you 

Automatically tag conversations for topics / intents – useful to identify trending topics / issues / patterns 

Positive/negative/neutral sentiments present in the conversation/comment/review

Detect if the conversation includes any violations of regulatory (e.g. GDPR, HIPAA, etc) or enterprise brand/policy